1. Introduction
African Furniture Removals (website: africanfurnitureremovals.co.za) appreciates your business and trust. We are a George-based company managing furniture removal bookings. Please read this Privacy Policy carefully — using our services constitutes your consent to its terms.
2. Data Collected
Data Storage Location
We are a George-based company and operate web servers hosted internationally. Our hosting provider adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant.
Registration Data
If you register on our website, we store your chosen username, email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
Contact Form
Information submitted through the contact form on our site is sent to our company email. These submissions are only kept for customer service purposes — they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt out of Google Analytics monitoring your behaviour on our website, please use this link: Google Analytics Opt-out.
Cases for Using Personal Data
We use your personal information for the following:
- Verification and identification of the user during website usage
- Providing technical assistance
- Sending updates with important information about news and changes
- Checking account activity to prevent fraudulent transactions
- Customising the website to make your experience more personal and engaging
- Guaranteeing overall performance and administrative functions run smoothly
3. Embedded Content
Pages on this site may include embedded content such as YouTube videos. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
4. Cookies
This site uses cookies — small text files placed on your machine to help the site provide a better user experience. Cookies are used to retain user preferences and provide anonymized tracking data to third-party applications like Google Analytics. You may disable cookies in your browser at any time.
5. Who Has Access to Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by our system administrators and supporters when they need to provide support.
6. Third Party Access to Your Data
We don't share your data with third parties in a way as to reveal any of your personal information like email or name. The only exceptions are for partners we have to share limited data with in order to provide the services you expect from us.
7. How Long We Retain Your Data
When you submit a contact form or comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognise you and approve your comments automatically instead of holding them for moderation.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured or hijacked by third parties without authorisation.
9. Your Data Rights
You can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored, except for data we are obliged to keep for administrative, legal, or security purposes.
African Furniture Removals permits residents of the European Union to use its Service and intends to comply with the European General Data Protection Regulation (GDPR). For more details see the EU GDPR Information Portal.
10. Third Party Websites
African Furniture Removals may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by African Furniture Removals, and you release us from any liability for the conduct of these third party websites.
11. Release of Your Data for Legal Purposes
At times it may become necessary for African Furniture Removals, for legal purposes, to release your information in response to a request from a government agency or a private litigant. We may disclose your information to a third party where we believe, in good faith, that it is desirable for the purposes of a civil action, criminal investigation, or other legal matter. Any passing on of personal data for legal purposes will only be done in compliance with the laws of the country you reside in.
12. Amendments
We may amend this Privacy Policy from time to time. When we do, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.